Vela Consult's Privacy Policy

Privacy Policy

Effective Date: August 7, 2026
Last Updated: August 7, 2026

Vela Consult LLC (“Vela Consult,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit velaconsultllc.com, communicate with us, submit information through our website, use our services, or otherwise interact with Vela Consult LLC.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Telephone number

Business name

Business address

Website address

Job title or role

Information submitted through contact forms, booking forms, surveys, or lead forms

Communications you send to us

Billing and transaction-related information

Information necessary to provide our marketing, website, CRM, automation, reputation management, local SEO, or related services

We may also automatically collect certain information when you visit our website, including:

IP address

Browser type

Device type

Operating system

Referring website

Pages visited

Dates and times of visits

Approximate geographic location

Website interactions

Cookie and tracking technology information

2. How We Use Your Information

We may use information we collect to:

Respond to inquiries and requests

Provide, operate, maintain, and improve our services

Create and manage customer accounts

Schedule consultations and appointments

Communicate with customers and prospective customers

Provide website development and maintenance services

Provide local SEO and Google Business Profile-related services

Provide online reputation management services

Configure and operate CRM and marketing automation systems

Manage leads and customer communications

Send service-related notices and updates

Process payments and maintain transaction records

Provide customer support

Analyze website performance and user behavior

Improve our marketing, advertising, website, and services

Prevent fraud, abuse, security incidents, and unlawful activity

Comply with applicable laws and legal obligations

Enforce our agreements, policies, and terms

3. Marketing Communications

If you provide your contact information or otherwise consent to receive communications from us, we may send you marketing or promotional communications regarding our services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or contacting us directly.

Consent to receive marketing communications is not a condition of purchasing our services.

4. SMS and Text Messaging

If you provide your mobile telephone number and expressly consent to receive text messages from Vela Consult LLC, we may send you SMS or MMS messages relating to inquiries, appointments, account updates, customer service, service notifications, or marketing communications, depending on the consent you provided.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information listed below.

We do not sell or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Information obtained as part of the SMS consent process will be used only for the purposes disclosed when consent is collected and as otherwise permitted by applicable law.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate our website and better understand how visitors interact with it.

These technologies may be used to:

Remember visitor preferences

Measure website traffic

Analyze website performance

Understand how users navigate our website

Improve website functionality

Measure marketing effectiveness

Support advertising and remarketing activities

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Analytics and Advertising Services

We may use third-party analytics, advertising, CRM, communications, and marketing platforms to help operate our business.

These providers may collect information through cookies, tracking technologies, forms, integrations, or other means in accordance with their own privacy policies.

Depending on the services we use, these providers may include platforms such as:

Google

Meta

GoHighLevel

Stripe

Website hosting providers

Email and SMS communication providers

CRM and marketing automation providers

Scheduling and appointment platforms

Analytics and advertising platforms

Third-party services are governed by their respective privacy policies and terms.

7. Payment Information

When you purchase services from us, payment information may be processed by third-party payment processors such as Stripe or another payment provider.

We generally do not directly store complete payment card information. Payment processors collect and process payment information according to their own privacy policies and security procedures.

8. How We Share Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

This may include:

Service Providers

We may share information with vendors and service providers that assist with:

Website hosting

Customer relationship management

Email delivery

SMS messaging

Payment processing

Marketing automation

Advertising

Analytics

Scheduling

Data storage

Customer support

Cybersecurity

Professional services

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by their agreements and applicable law.

Legal Requirements

We may disclose information if we believe disclosure is required to:

Comply with applicable law

Respond to a subpoena, court order, or lawful government request

Protect our legal rights

Protect the safety or security of our customers, users, or others

Investigate fraud, abuse, or unlawful activity

Business Transfers

If Vela Consult LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

9. Sale of Personal Information

Vela Consult LLC does not sell personal information for monetary compensation.

Depending on the technologies used on our website, certain advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under some privacy laws.

Where required by applicable law, users may have the right to opt out of such activities.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services

Maintain customer relationships

Fulfill contractual obligations

Maintain business and financial records

Resolve disputes

Enforce agreements

Meet legal and regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic storage system, or internet transmission method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain personal information

Request a copy of your personal information

Object to or restrict certain processing activities

Withdraw consent where processing is based on consent

Opt out of certain marketing communications

Opt out of certain targeted advertising, sharing, or sale of personal information where applicable

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below.

13. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

Where applicable, California residents may also have the right to opt out of the sale or sharing of personal information and the right not to receive discriminatory treatment for exercising privacy rights.

We do not sell personal information in exchange for monetary compensation.

Requests may be submitted using the contact information below.

14. Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

16. Information We Process on Behalf of Clients

Certain Vela Consult LLC services may involve processing personal information on behalf of our business clients, including through CRM systems, marketing automation tools, website forms, appointment systems, reputation management systems, or related platforms.

In these situations, the business client generally determines the purposes and means of processing the information, and Vela Consult LLC processes the information on the client's behalf as a service provider or processor.

If your personal information was submitted to one of our clients and you have questions about how that information is being used, you should generally contact the business with which you originally interacted.

17. International Data Transfers

Our service providers, systems, or infrastructure may process or store information in countries other than the country in which you reside.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.

18. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact:

Vela Consult LLC
Website: https://velaconsultllc.com
Email: [email protected]
Mailing Address: 8301 State Line Rd Ste 220 #2143, Kansas City, MO 64114

For privacy-related requests, please include sufficient information for us to understand and respond to your request.