Vela Consult's Terms & Conditions

Terms of Service

Effective Date: August 7, 2026
Last Updated: August 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at velaconsultllc.com and any products, services, software, consultations, subscriptions, or other services provided by Vela Consult LLC (“Vela Consult,” “we,” “us,” or “our”).

By accessing our website, purchasing our services, creating an account, signing an agreement with us, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or services.

1. Our Services

Vela Consult LLC provides digital marketing, business management, and technology-related services to businesses.

Our services may include, but are not limited to:

Website design and development

Website hosting and maintenance

Website updates and technical support

Local search engine optimization

Google Business Profile optimization

Online reputation management

Review generation and management systems

Customer relationship management systems

Lead management systems

Marketing automation

Email and SMS automation

Appointment scheduling systems

Lead generation systems

Marketing consulting

Digital advertising support

Business process automation

Software setup, configuration, and integrations

Specific services provided to a client may be further described in an order form, proposal, invoice, service agreement, subscription plan, statement of work, or other written agreement.

If another written agreement between you and Vela Consult LLC conflicts with these Terms, the more specific written agreement will control with respect to that conflict.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

If you use our services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

3. Client Accounts and Access

Certain services may require access to third-party accounts, platforms, websites, domains, advertising accounts, CRM systems, Google Business Profiles, social media accounts, or other business systems.

You agree to provide accurate information and appropriate access necessary for us to perform the agreed services.

You are responsible for maintaining the security of your passwords, login credentials, and accounts.

You agree to notify us promptly if you become aware of unauthorized access to an account related to our services.

Where possible, we recommend using delegated access or user permissions instead of sharing primary passwords.

4. Client Responsibilities

You agree to provide us with information, materials, approvals, access credentials, and cooperation reasonably necessary to perform our services.

You are responsible for ensuring that any materials you provide to us, including text, images, logos, customer lists, contact information, trademarks, photographs, videos, and other content:

Are accurate

Are lawful

Do not infringe the rights of another person or business

May legally be used by us in connection with your services

You are also responsible for reviewing and approving content, campaigns, websites, automations, and other materials where approval is reasonably requested.

Delays caused by your failure to provide information, approvals, access, or other required materials may delay completion of services.

5. Fees and Payment

You agree to pay all fees associated with the services you purchase.

Pricing may include:

One-time setup fees

Project fees

Monthly or annual subscription fees

Website hosting fees

Software fees

Maintenance fees

Advertising or third-party platform costs

Usage-based charges

Other charges specified in an order form, invoice, proposal, or service agreement

Unless otherwise stated in writing, all amounts are listed and payable in U.S. dollars.

You authorize us and our payment processors to charge your selected payment method for amounts due under your service plan or agreement.

6. Recurring Subscriptions

Some services may be provided on a recurring subscription basis.

By purchasing a recurring service, you authorize us to automatically charge the payment method on file at the beginning of each applicable billing period until the subscription is canceled.

Your subscription may automatically renew unless canceled according to the terms of your plan or service agreement.

You are responsible for keeping your billing information current.

If a payment fails, we may attempt to charge the payment method again and may suspend or terminate access to services until outstanding amounts are paid.

7. Cancellation

Unless a separate agreement states otherwise, you may request cancellation of recurring services by contacting us before your next billing date.

Cancellation generally prevents future recurring charges but does not automatically entitle you to a refund for amounts already paid.

Services already performed or billing periods that have already begun may remain payable.

Any specific minimum commitment, notice period, or cancellation requirement stated in a proposal, order form, invoice, or separate agreement will apply.

8. Refunds

Unless otherwise expressly stated in writing, fees paid to Vela Consult LLC are non-refundable once work has begun or services have been provided.

We may, at our discretion, provide refunds, credits, partial refunds, or other remedies in appropriate circumstances.

Third-party costs, advertising spend, domain registration fees, software fees, SMS usage charges, email charges, payment processing fees, and other external expenses are generally non-refundable.

9. Late or Failed Payments

If payment is not received when due, we may suspend or restrict services until the balance is paid.

We may also disable websites, hosting, CRM services, automations, software access, or other managed services where permitted by applicable law and the relevant client agreement.

You remain responsible for amounts incurred before suspension or termination.

10. Website Development and Maintenance

If we create, redesign, host, or maintain a website for you, the specific scope of the project will be determined by the applicable proposal, invoice, service agreement, or statement of work.

Unless otherwise agreed, website projects may include a limited number of revisions.

Additional revisions, pages, features, integrations, custom development, or changes outside the agreed scope may result in additional fees.

You are responsible for reviewing websites and notifying us of errors, inaccurate information, or required changes.

11. Website Hosting and Maintenance

Certain websites may be hosted or managed through platforms operated by Vela Consult LLC or third-party providers.

Continued access to hosting, maintenance, software, CRM, or related features may depend on maintaining an active subscription.

If a hosting or maintenance subscription is canceled or remains unpaid, services may be suspended or terminated.

We are not responsible for outages, downtime, service interruptions, or failures caused by third-party hosting companies, domain registrars, internet providers, software vendors, or circumstances outside our reasonable control.

12. Domains

Unless otherwise specified in writing, you are responsible for maintaining ownership and renewal of your domain name.

If we purchase or manage a domain on your behalf, you remain responsible for applicable registration and renewal fees.

Failure to renew a domain may result in expiration or loss of the domain.

We are not responsible for domain loss caused by expired payment methods, registrar policies, inaccurate client information, or failure to respond to required verification notices.

13. Search Engine Optimization

SEO results are affected by numerous factors outside our control, including search engine algorithms, competitors, website authority, market conditions, business location, reviews, website content, and changes made by search engines.

We do not guarantee:

Specific search rankings

First-page rankings

Number-one rankings

Specific traffic levels

Specific lead volumes

Specific revenue results

Search engines may change rankings or algorithms at any time.

Any examples, projections, estimates, or previous client results are illustrative only and are not guarantees of future performance.

14. Google Business Profile Services

Google Business Profile and other third-party listing platforms are independently operated.

We cannot guarantee that Google or another platform will:

Approve a listing

Verify a profile

Restore a suspended profile

Accept requested edits

Publish submitted content

Maintain rankings

Remove reviews

Prevent future suspensions

You agree that compliance with the terms and policies of Google and other third-party platforms remains your responsibility.

15. Reputation Management

Our reputation management services may help businesses request, monitor, respond to, and manage customer reviews.

We do not guarantee:

A particular number of reviews

A specific average rating

Removal of negative reviews

That customers will leave positive reviews

That third-party platforms will publish or retain reviews

You are responsible for complying with applicable laws and platform policies concerning reviews, incentives, endorsements, testimonials, and customer communications.

16. CRM and Marketing Automation Services

Our CRM, automation, appointment scheduling, lead management, and communication services may rely on software provided by Vela Consult LLC or third-party platforms.

You are responsible for ensuring that your use of these systems complies with applicable laws and regulations.

This includes laws relating to:

Email marketing

Telephone marketing

SMS and MMS messaging

Privacy

Data protection

Consumer protection

Advertising

You are responsible for obtaining any legally required consent from customers, leads, or contacts before sending marketing or automated communications.

17. SMS and Telephone Communications

If our services allow you to send SMS messages, make calls, or conduct automated communications, you are responsible for obtaining appropriate consent and complying with applicable laws and industry requirements.

This may include compliance with the Telephone Consumer Protection Act, telemarketing rules, carrier requirements, and applicable messaging registration requirements.

You may not use our services to send unlawful, deceptive, harassing, fraudulent, or unsolicited communications.

We may suspend messaging services if your activity presents a legal, compliance, carrier, or reputational risk.

18. Email Marketing

You agree not to use our services to send spam or unlawful commercial email.

You are responsible for ensuring that recipients have been contacted in compliance with applicable law and that commercial emails contain appropriate identification, unsubscribe mechanisms, and other legally required disclosures.

19. Third-Party Platforms

Our services may integrate with or rely upon third-party platforms such as:

Google

Meta

GoHighLevel

Stripe

Domain registrars

Website hosting platforms

Email providers

SMS and telecommunications providers

Analytics services

Advertising platforms

Social media platforms

Payment processors

Third-party platforms operate independently from Vela Consult LLC and may modify, restrict, suspend, discontinue, or change their services at any time.

We are not responsible for outages, account suspensions, policy changes, pricing changes, API changes, lost data, or other actions taken by third-party providers.

Your use of third-party platforms may also be subject to their own terms and privacy policies.

20. Intellectual Property

Unless otherwise agreed in writing, Vela Consult LLC retains ownership of its:

Business methods

Processes

Templates

Software

Automation structures

Internal systems

Reusable code

Marketing frameworks

Design systems

Documentation

Proprietary methodologies

Pre-existing intellectual property

Upon full payment, you may receive ownership or a license to certain final deliverables specifically created for you, as described in your service agreement or proposal.

Third-party software, themes, plugins, fonts, stock media, templates, and licensed materials remain subject to the rights and licenses of their respective owners.

21. Client Materials

You retain ownership of intellectual property that you provide to us.

By providing content or materials to us, you grant Vela Consult LLC a limited license to use, reproduce, edit, modify, display, transmit, and otherwise process those materials as reasonably necessary to provide the services.

22. Portfolio and Promotional Use

Unless otherwise agreed in writing, you grant us permission to identify your business as a client and display publicly available work completed for you in our portfolio, case studies, sales materials, or promotional materials.

You may request in writing that confidential or sensitive information not be used for these purposes.

23. Confidential Information

Each party may receive confidential information belonging to the other.

Both parties agree to use reasonable measures to protect confidential information and to use it only for purposes related to the services.

Confidential information does not include information that:

Is publicly available through no breach of these Terms

Was already lawfully known to the receiving party

Is independently developed without use of confidential information

Is lawfully received from another source without confidentiality obligations

We may disclose confidential information where required by law.

24. Acceptable Use

You may not use our website, software, systems, or services to:

Violate applicable laws or regulations

Engage in fraud

Send spam

Harass or threaten others

Distribute malware or malicious code

Attempt unauthorized access to systems or accounts

Infringe intellectual property rights

Collect personal information unlawfully

Engage in deceptive advertising or marketing

Impersonate another person or business

Interfere with our systems or services

Use our services for illegal, abusive, or harmful purposes

We reserve the right to suspend or terminate services if we reasonably believe these restrictions have been violated.

25. No Guarantee of Business Results

Marketing, websites, SEO, reputation management, CRM systems, automation, advertising, and lead-generation services involve many factors outside our control.

We do not guarantee any particular:

Number of leads

Number of customers

Conversion rate

Search ranking

Website traffic

Review count

Sales volume

Revenue

Profit

Return on investment

You are solely responsible for your business decisions and for determining whether our services are appropriate for your business.

26. Estimates and Projections

Any estimates, forecasts, projections, anticipated results, or examples provided by Vela Consult LLC are informational and are not guarantees.

Actual results may vary significantly.

27. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

Vela Consult LLC disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and error-free operation.

We do not warrant that our services will always be available, secure, uninterrupted, or free from errors.

28. Limitation of Liability

To the fullest extent permitted by applicable law, Vela Consult LLC and its owners, employees, contractors, affiliates, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages arising from:

Lost profits

Lost revenue

Lost business opportunities

Loss of data

Loss of goodwill

Service interruptions

Third-party platform failures

Search engine changes

Account suspensions

Website downtime

Failed marketing campaigns

To the fullest extent permitted by law, our total liability for any claim relating to the services will not exceed the amount you paid to Vela Consult LLC for the specific service giving rise to the claim during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

29. Indemnification

You agree to defend, indemnify, and hold harmless Vela Consult LLC and its owners, employees, contractors, affiliates, and agents from claims, losses, liabilities, damages, expenses, and reasonable attorneys' fees arising out of or relating to:

Your use of our services

Your violation of these Terms

Your violation of applicable law

Materials or information supplied by you

Your communications with customers or leads

Your marketing campaigns

Your infringement of another party's rights

Your misuse of third-party platforms

30. Suspension and Termination

We may suspend or terminate your access to services if:

You fail to pay amounts due

You materially violate these Terms

Your activity creates legal or compliance risk

Your activity threatens our systems or reputation

A third-party provider requires suspension

Continuing to provide services becomes unlawful or impractical

Termination does not eliminate your obligation to pay fees incurred before termination.

31. Data Following Termination

Following termination or cancellation, access to websites, CRM systems, software, automation systems, stored data, and other services may be discontinued.

You are responsible for exporting or requesting copies of data you are entitled to receive before termination.

We may delete data after a reasonable period following termination, subject to applicable law and our data retention obligations.

32. Force Majeure

We will not be responsible for delays or failures caused by events outside our reasonable control, including:

Natural disasters

Power outages

Internet outages

Cyberattacks

Government actions

War or civil unrest

Labor disputes

Third-party platform outages

Telecommunications failures

Changes in law

Service-provider interruptions

33. Governing Law

These Terms will be governed by the laws of the state in which Vela Consult LLC is organized, without regard to conflict-of-law principles.

Any dispute will be brought in a court of competent jurisdiction located in the applicable jurisdiction unless a separate written agreement specifies another dispute resolution process.

34. Dispute Resolution

Before initiating formal legal proceedings, you agree to make a reasonable effort to resolve any dispute directly with Vela Consult LLC.

You may contact us using the contact information below to provide written notice of a dispute.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where appropriate.

35. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

36. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

37. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of our business.

38. Changes to These Terms

We may update these Terms periodically.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms.

39. Entire Agreement

These Terms, together with our Privacy Policy and any applicable proposal, invoice, order form, service agreement, or statement of work, constitute the agreement between you and Vela Consult LLC concerning the applicable services.

40. Contact Information

Questions regarding these Terms may be directed to:

Vela Consult LLC
Website: https://velaconsultllc.com
Email: [email protected]
Mailing Address: 8301 State Line Rd Ste 220 #2143, Kansas City, MO 64114